Shipping & Returns

Gleam Casa Shipping Policy

 

Last Updated and Effective Date:  May 22, 2025

Thank you for choosing Gleam Casa. We are committed to delivering your luxury handcrafted home décor and furniture with care and efficiency. Please review our shipping policy below.

1. Processing Time

All orders are carefully handcrafted and undergo thorough quality checks. Please allow 3-7 business days for order processing before shipment.

2. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 7-14 business days.

  • Expedited Shipping: Estimated delivery within 3-7 business days.

  • International Shipping: Delivery times vary depending on destination; please allow 10-21 business days.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed at checkout.

4. Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.

5. Customs, Duties, and Taxes

For international shipments, customers are responsible for any customs fees, duties, or taxes imposed by their country.

6. Shipping Restrictions

Currently, we ship to select countries worldwide. If your location is not available at checkout, please contact us for assistance.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact our customer support within 7 days of delivery to assist with a replacement or refund.

8. Contact Us

For any questions about shipping, please email us at:
Email: support@gleamcasa.com


 

Gleam Casa Return Policy

Last Updated and Effective Date:  May 22, 2025

At Gleam Casa, we are committed to your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be in their original condition, unused, and with all original packaging intact.

  • Custom or personalized items are non-returnable unless defective or damaged.

2. Return Process

  • To initiate a return, please contact our customer service team at support@gleamcasa.com with your order details.

  • We will provide instructions for the return shipment.

3. Refunds

  • Once we receive and inspect the returned items, refunds will be processed to the original payment method within 7-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are subject to product availability.

  • Please contact us directly if you wish to exchange an item.

5. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the product is defective or incorrect.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or refund.

7. Contact Us

For any questions or assistance regarding returns, please reach out at:
Email: support@gleamcasa.com